While 801-401-9000 or +1-860(374)7705 is Frontier Airlines’s best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Frontier Airlines customers, is by calling the 1-860-498-9674 phone number for their Group Travel Customer Service department.

How Do I Contact Frontier Airlines?

RESERVATIONS
Not able to self-serve on flyfrontier.com or our mobile app?
If you are unable to answer your question via our self-service tools or need help with changes to existing reservations, or flight information, or have general travel questions, visit our Customer Support page to contact us 1-860-364-8556 via Chat, or Email, or file a formal written complaint.

HUMAN RESOURCES
The Frontier Airlines Human Resources department does not accept solicitation phone calls or emails.
Employment: Current Career Opportunities

MEDIA
Only for working members of the media to contact Frontier’s Corporate Communications Department.
Contact: Media Inquiries
Media Files: Photos & B-Roll

SOCIAL MEDIA PARTNERSHIPS
Are you an influencer looking to connect with us? Follow this link to submit a form and we’ll follow up with any potential collaboration opportunities.

Where can I find my Voucher number?
A 17-digit voucher number is shown on the email sent by Frontier Airlines.

The email was sent to the email used on your earlier booking or the email attached to your Frontier customer service Miles account with your voucher details.

*We recommend searching your email including junk or spam folders.

The subject line is “Your $XX voucher is here.”

The sender address was either flights@emails.flyfrontier.com or myfrontier@emails.flyfrontier.com

Here is a sample email:

Can I get a refund on a voucher if I cancel my reservation voluntarily?
When travel is voluntarily cancelled, funds remaining after any applicable fees will revert to the form of payment associated with the booking. If a voucher is used to book travel, the funds would be provided back in the form of a voucher.

How do I check the status of my flight?

Visit Flight Status to view the details of your flight.

For airport or terminal information, visit the airport terminal information tab on the left or visit our Airport Information page.

How do I update my payment information?

Make booking flights or your Discount Den Renewals easy by keeping your payment information updated. You can update your payment information anytime at flyfrontier.com.

For help updating your payment information you can follow the steps below:

1. Go to flyfrontier.com
2. Click Log in

1. Enter your login information
2. Click Log In

1. You will be brought to the main page
2. Click your name on the upper right
3. Click VIEW PROFILE

1. You will be brought to your myAccount page. Click the Payment Info button

1. Click Add Card +

1. Enter your new payment information
2. Click the UPDATE PAYMENT INFO button

You are all set. You can come back anytime to add or update your payment information.

What is FRONTIER Miles?

FRONTIER Miles  is the frequent flyer program from Frontier Airlines Customer Service Phone Number (formerly known as EarlyReturns) to reward customers for choosing Frontier for their travel needs. Earning is free and easy and since we have no age restrictions, your whole family can join. Whether you spend a little or a lot, FRONTIER Miles lets you earn 1 mile per 1 mile flow, so you can easily redeem miles for reward flights, reach Elite Status sooner, and travel more than ever before. Some restrictions may apply.

Change Flight Time or Date

You can make changes to your departure time or date on our website or our app. 

To make changes on the website go to “My Trips/Check-In”. Access your booking by entering your “Last Name” and “Confirmation Code”, then press the “Search” button.

Then click “Change Flights” from your Trip Confirmation screen. Then follow the steps to make your change. 

To make changes to your departure time or date in the app:

The app can be added to your mobile phone by visiting Android or iOS

Once you have the app loaded on your Frontier customer service phone Number, access the app 

Tap on the “3 bars” on the top left of the screen

Tap My Flights

Key your “Last Name” and “Confirmation Code”. Then tap the “Retrieve” button to display your booking

Select “Change Flight”

Proceed through the screens with your changes.

What type of pets are allowed on the plane?

Only certain animals are allowed in the cabin:

• Domesticated dogs (minimum 8 weeks of age), cats (minimum 8 weeks of age), rabbits, guinea pigs, hamsters, or small household birds may be carried on flights within the United States.
• The following species are never accepted: Large birds (e.g. parrots, macaws, cockatoos, birds of prey), rodents (including mice, rats, squirrels), beavers, ferrets, reptiles (including snakes), amphibians, spiders, and insects (and please, no lions, tigers, or bears).
• Only domesticated dogs and cats may be carried to or from international destinations.
• Pets are allowed in the cabin on all domestic Frontier flights, and on international flights to/from the Dominican Republic and Mexico.

Please visit our travel information page for more information and details on traveling with pets.

Can I get a refund if I cancel my flight?

Within 24 hours of purchase: If the date of travel is outside 7 days (168 hours), all tickets may be canceled for a full refund up to 24 hours from the time of purchase. No cancellation fee applies. You can request a refund on your Manage my Booking page by logging into My Trips. Note: Tickets purchased within 7 days of travel will be held as credit, subject to a cancellation fee found here. 

Beyond 24 hours from purchase: If it has been more than 24 hours since you purchased your ticket, or the booking was made within 7 days (168 hours) of travel, a cancellation fee may apply and can be found here. The value of your ticket, less non-refundable charges or fees, may be applied toward the purchase of a future ticket. To cancel your booking, log into My Trips. 

You purchased the WORKS℠: Refundability is included with your purchase of the WORKS℠! Visit Flyfrontier.com and retain the value of your purchase for use within one year (1) of the transaction date. Tickets must be canceled more than 24 hours before departure in order to retain their value. If a passenger elects to make a change/cancel within the 24 hours time frame, normal change fees apply. To request a refund, please fill out our online refund request form.

Note: Tickets must be canceled 24 hours prior to flight departure in order to retain their value. Failure to show for any flight or cancel a ticket prior to any ticketed flight departure. Will result in the application of a service charge in an amount equal to the value attributable to the no-show portion of the itinerary.